"unknown" & "private" call drop

Discussion in '3CX Phone System - General' started by optionderek, Sep 11, 2010.

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  1. optionderek

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    Hi All,
    Did anyone know how to setup the system can receive all the call including "unknown" & "private" call. We had a problem with customer call in and when we pick the handset, the call will drop or sometimes even the phone will not ring if there is a "hide caller ID" call coming in. Please help.
    Thank you.
     
  2. leejor

    leejor Well-Known Member

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    You might want to post a 3CX log showing a failed or dropped call.
     
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