Update 2018-03-28 fails - cannot unzip file

Discussion in '3CX Phone System - General' started by Fritz Reinhardt, Mar 28, 2018.

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  1. Fritz Reinhardt

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    upload_2018-3-28_13-27-28.png

    This error shows up on 2 of 3 clients when trying to start the 3CX Client Updater...?!
     
  2. Marios Neophytou

    Marios Neophytou Support Team
    Staff Member 3CX Support

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    Hello @Fritz Reinhardt,

    What version are you currently running and what version are going to update?


    Thank you
     
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  3. Fritz Reinhardt

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    Hello Marios, thanks for your reply.

    I have "3cx Client for 3cx Phone System Version 15.5.8801.3" running on WIN 10 / 64, but I don't know what it is updating to, I just downloaded the recommended updates on the pbx server. After that, all clients posted "there is a new update from your 3cx-pbx available". "OK/Cancel?". when clicking OK the download starts and at 100% the error message appears...
     
  4. nb

    nb Support Team
    Staff Member 3CX Support

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    This means that there is something locking the update OR a culture problem causing the update package to seem corrupt (Or the zip is corrupted). I just double checked now and it works..

    Do the following:

    Login to the server
    Click on Updates and check if you have updates for the client. (If you did this already it could be that the update is downloaded but corrupted and is currently on disk in an UNZIPPABLE state. (Actually I would locate the file and try and unzip it. If you do not manage, then neither the library in the 3CX Client (ic#) will be able to do this.

    If pbx is windows go here C:\ProgramData\3CX\Instance1\Data\Http\Interface\MyPhone
    If pbx is Linux go here /var/lib/3cxpbx/Instance1/Data/Http/Interface/Myphone

    Delete this zip file name "3CXPhoneWindowsUpdate.zip"

    Go to 3CX Management console > Settings > Parameters and locate this parameter "MYPHONEVERSION"

    Decrease the version of this parameter - do what you want as long as it is smaller

    Go to updates and check for updates. You should be presented with the 3CX client update.
    Download it again (For paranoia purposes go to the location and see if you can unzip it. - if you can proceed to update the clients by restarting them. If you cannot contact me again)
     
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  5. Fritz Reinhardt

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    Hello Nicky!

    Thank you, your idea was correct - the downloaded .zip file on the server was corrupted, could not be unzipped. I followed your instructions and now it works perfectly well!!

    Thank you for your help!
    Maybe you also have a solution for the other problem I've posted? - It's about the disk overflow problem caused by endless files in the Instance1-Data-Logs-Backup folder:

    https://www.3cx.com/community/threa...systemservice-log-files-within-9-hours.55060/

    Thank you again!
    Best wishes to you from Germany!
    Fritz
     
  6. nb

    nb Support Team
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    Danke sehr Fritz!!! Thanks for reporting..
     
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