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Updating / Downgrading Phone Firmware

Discussion in '3CX Phone System - General' started by r.towle, Oct 20, 2015.

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  1. r.towle

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    We have a phone which has been bought and has a brand new firmware on it which we are having problems with.

    We want to downgrade the firmware to the latest supported firmware in 3CX - but as the phone has a newer firmware, the option to "upgrade firmware" is disabled.

    Can we have an option to "downgrade firmware"
     
  2. AlexHeylin

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    For one phone? Flash it manually. The 3CX guys have more important things to work on. I know firmware management could be improved a bit, just not worth it. Work more needed on smooth upgrading. Besides, for our phones 3CX firmware is newer than the latest from manufacturer - and works better.
     
  3. r.towle

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    No - this wouldn't be for just one phone - were looking around 150 in total....
     
  4. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    This is already possible through the Management Console.

    If the "Upgrade Firmware" is grayed out, it means that either:
    - The phone is provisioned for use over a SBC.
    - You are using an old/custom template.

    Anyhow, this is not something that needs implementing as it is already there, we are talking about an issue so I will move the topic back to "3CX Phone System - General" for further discussion.

    Now in order to get some help provide the following information:
    - Make/model of the phone.
    - Firmware the phone was running on.
    - Firmware you were trying to downgrade to.
    - Provisioning method, local, remote stun, remote sbc?
     
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