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Upgrade from 7.1 to 8.10116

Discussion in '3CX Phone System - General' started by brianp, Dec 9, 2009.

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  1. brianp

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    Hi All,

    We are planning on upgrading to the new v8 phone system. I was wondering if anybody has feedback/gotchas to watch out for.

    Current Configuration:

    -3CX Phone System v7.1
    -3CX Soft Phone v4 (all users are external via TUNNEL)

    Current update plan:

    Backup v7.1 phone system.
    Uninstall v7.1 phone system.
    Install v.8 phone system.
    restore 7.1 backup to v8
    install 3CX Assistant and Phone on all machines
    configure 3CX Assistant/Phone for external users via TUNNEL.

    That's the plan. Am I missing anything? Any feedback would be much appreciated!
     
  2. KerryG

    KerryG Active Member

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    You forgot somewhere in there "Make a sacrifice to the VoIP Gods" just for good measure. :)
     
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  3. brianp

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    I'm doing my VOIP God dance as i type this....HE HOOO HOOO HE HOOOO HOOOO. :lol:
     
  4. drac

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    Thats why some installs don't go that smooth... just forgot to sing that song :)
     
  5. LeonidasG

    LeonidasG Support Team
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    If 7.1 was already working on his machine i dont see why 8.0 wont work.

    This is the real song to sing when doing these kind of upgrades: http://www.chodecircus.com/area51/
    That's the only way to ensure a smooth upgrade.
     
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  6. aveiser@veiser.de

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    Its a good idea to restart the entire system, after uninstall 7.1!
     
  7. LeonidasG

    LeonidasG Support Team
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    That too, especially if you are using IIS which requires a restart of the IISadmin service and it's dependencies.
     
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  8. brianp

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    Good point. I'll be sure to restart after uninstalling v7.1. Thanks!
     
  9. Ricambi America

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    Our upgrade was 100% seamless.

    1) Backup
    2) Uninstall V7 entirely.
    3) Reboot (why? Why not!)
    4) Install V8 and restore old data
    5) Reboot
    6) Voila !
     
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  10. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    The real "Villains" wont appear for a while until they get to work with the phonesystem :p
    That's what happens in these Happy Ending Upgrades :p


    Also just a small sneak peak of the future:
    Although Major Version release Upgrades will need to be done manually, here's a nice tool that's coming in the future. Not giving any more info on this since nothing is official yet :)
     

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  11. Ricambi America

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    Maybe your comment is lost in translation, as web forums sometimes 'flatten' our humor. We have been running the upgraded v8 for several weeks, and had zero surprises.
     
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  12. LeonidasG

    LeonidasG Support Team
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    Ah so there are people who have no problems with their installations :p

    Answering support tickets all day and seeing so many threads on the forums makes you think that everyone has trouble with the pbx.
     
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  13. Ricambi America

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    Keep the faith my friend. Nobody sends a support ticket to say "Thank you" -- they only contact you when there's a problem. So, by definition, you're buried in the problems all day long. Trust me, 3CX works absolutely great, and each successive release is a big step forward in the application.

    I'm not sure which is worse... a customer with a broken PBX system, or a customer with a broken Ferrari. I deal with the latter every single day, and it's pretty brutal at times. Customer service is a tough job -- but you are the face of the company that can change an upset customer into a lifelong business partner.

    :)
     
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  14. quico

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    Dear All,

    I´ve been yesterday night upgrading from 7.1.7139 to 8.0.10116...My drink, my music...and after reviewing the 3cx Kevin Attard video
    and following all the recomended steps: 1)backup, 2)uninstall v7, 3)reboot 4)install v8 and restore old data 5) and reboot....all seems perfect at 5am. and I went to sleep
    but,
    this mornig at 9:02am 1st operator call...can´t hear me 9:05 manager call...can´t her him 9:10 the director called to my cellular and informed me that the 3cx system is malfunctioning
    neither the extensions nor tunnel works properly.
    and I rebooted 1time....2 times....3times.....nothing to do and back to version 7.1.739.

    Your help on this matter will be highly appreciate,

    Thanks in advance

    Quico
     
  15. Ricambi America

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    You have the *NEW* tunnel software, correct? There is a specific proxy mgr needed for V8:

    http://wiki.3cx.com/downloads
     
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  16. quico

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    Thanks a million,

    I´m missing (not only myself) 3CX official step by step procedures for beginners in order to avoid unpleasant situations.

    I´ll keep you posted

    Kind Regards,

    Quico

    Ps: I´m considering seriously to Make a sacrifice to the VoIP Gods as KerryG suggested...
     
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