Upgrade from v11 to V12 phone system

Discussion in 'CRM / Helpdesk / App Integration' started by millsey, Jun 6, 2014.

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  1. millsey

    millsey New Member

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    Hi

    This weekend we are going to upgrade our system from V11 to V12, is there anything we need to do to have continued service for the VAD?

    Thanks
    Millsey
     
  2. VAD_Support

    VAD_Support Active Member

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    In order to deploy apps to 3CX v12 you need the latest VAD. Check if your VAD shows the option "V12" for project properties. If it shows it, then you will not have problems to re-deploy any app.

    Also, the backup will save your callflows and restore them in the new installation, so you should not worry about that, but in case you need to make changes to your apps, you should ensure that your VAD will work on v12. And if not, upgrade it.

    Kind regards.
     
  3. millsey

    millsey New Member

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    Thanks,

    the VAD we have has V12 as a deployment option, I just worried that they would all have to be re-deployed or would be broken.

    Regards
    Millsey
     
  4. VAD_Support

    VAD_Support Active Member

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    No, but just in case, backup all the project folders from "C:\ProgramData\3CX\Data\Http\Interface\ivr".
    There is a known bug in the backup tool in v11, if the project name contains spaces or underscores, then the folders could not be backed up. In that case, just copying the project folders back will resolve the issue.
     
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