Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Upgrade to SP 4 Failed - SOLVED/FIXED

Discussion in '3CX Phone System - General' started by Jimstigator, Mar 11, 2013.

Thread Status:
Not open for further replies.
  1. Jimstigator

    Joined:
    Dec 21, 2012
    Messages:
    18
    Likes Received:
    0
    Hey there,

    Tried to upgrade to SP 4 last night and it failed. Checked out the log and it stated the eventlog.dll file was in use and couldn't be replaced. How can I free this up? I rebooted the server before the upgrade, as I applied a few Microsoft patches. What else could be keeping it in use?

    Thanks!
    Jim
     
  2. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,086
    Likes Received:
    65
    Re: Upgrade to SP 4 Failed

    What sp were you on before?

    Can you do a backup?

    If so, perhaps you can do the backup, download a new, fresh copy of 3cx which will include sp 4, uninstall your existing instance and then install and restore.

    If memory serves, there were some cases where you could not go from A to C without also having done B on the sp releases. Not sure that is your case, so thought the prior answer would cover it no matter the case.
     
  3. Jimstigator

    Joined:
    Dec 21, 2012
    Messages:
    18
    Likes Received:
    0
    Re: Upgrade to SP 4 Failed

    I am on 3 and would like to think I have gone through each version.

    How risky is what you propose? It scares the shit out of me to uninstall the entire thing and re-install, especially when its working great. I do have a backup, both by the 3CX backup tool, and full server backups.

    -Jim
     
  4. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    3,575
    Likes Received:
    305
    Re: Upgrade to SP 4 Failed

    Jim
    I came across this in the Blog. I have not yet upgraded to sP4 but thought I would pass it along:

    "Still had to use processexplorer to find 3cxeventlog.dll under a svchost and kill it during upgrade, failure to do this means the upgrade fails arnd rolls back."


    http://www.3cx.com/blog/releases/3cx-phone-system-v11-service-pack-4/
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. Jimstigator

    Joined:
    Dec 21, 2012
    Messages:
    18
    Likes Received:
    0
    Re: Upgrade to SP 4 Failed

    Wow good find. Call-in support told me to reboot the server... that did nothing.

    Thanks!
    Jim
     
  6. Jimstigator

    Joined:
    Dec 21, 2012
    Messages:
    18
    Likes Received:
    0
    Re: Upgrade to SP 4 Failed

    Anyone do this yet? I haven't gotten around to it but I assume the fix is just killing the two processes via task manager once I start the upgrade?

    -Jim
     
  7. Jimstigator

    Joined:
    Dec 21, 2012
    Messages:
    18
    Likes Received:
    0
    Wanted to let folks know I resolved this using the instructions someone posted in a blog post. I have no idea why this isn't a problem for more folks... I know of two other folks with 3CX systems who are having the same issue.

    3CX told me to stop the "Windows Event Logging" service which isn't the fix.

    To complete upgrade if you get the error stating "3CXEventLog.dll" is in use:
    -Backup 3CX using 3CX Backup and Restore Tool
    -Download and run "ProcessExplorer" by sysinternals
    -Do a search in ProcessExplorer for "3cxevent"
    -Results yield three places this .dll is being used
    -Right click and kill each, one is a scvhost, other two are 3CX related
    -Upgrade as planned
    -Reboot server to get everything started again

    -Jim
     
Thread Status:
Not open for further replies.