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Upgrade version from V12 to V14

Discussion in '3CX Phone System - General' started by fungwan23, Aug 4, 2016.

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  1. fungwan23

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    Hi,

    Want to seek advice that if perform backup for 3CX system v12, uninstall it, and install 3CX system v14. After that, restore back the backup data to v14, is that workable?

    Thanks.

    Darren
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    To update from V12 to V14 to have to make sure that your V12 is at service pack 6.2.

    Once you insure that you are running service pack 6,2 take a backup and you are good to go.

    Here is a guide that contains the minimum requirements for upgrading

    http://www.3cx.com/docs/installing-3cx/#h.tbfd451mjmli
     
  3. fungwan23

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    Hi Yiannish_3CX,

    You mean I need to upgrade current v12 to sp 6.2 first and later perform backup database? After that uninstall v12, install v14 and restore back database and it would work fine?

    Regards,

    Darren
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Yes you need to be to service pack 6.2 to be able to upgrade to v14 directly.
    Once you have service pack 6.2 you can perform a backup through the 3cx backup tool uninstall v12, restart your machine, install v14 and apply your backup.
     
  5. fungwan23

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    Dear YiannisH_3CX,

    Thanks for the advice and I try first.

    Regards,

    Darren
     
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