Upload Voicemail Prompts

Discussion in '3CX Phone System - General' started by marcd, Jun 30, 2009.

Thread Status:
Not open for further replies.
  1. marcd

    Joined:
    Jun 30, 2009
    Messages:
    1
    Likes Received:
    0
    I have some professionally recorded voicemail prompts for general mailboxes. Is there a way for me to upload these? I really don't want to use the handset... Thanks!
     
  2. matictec

    matictec New Member

    Joined:
    Mar 31, 2008
    Messages:
    188
    Likes Received:
    0
    create a personal prompt in the voicemenu of the extension and than you can replace the personal prompt with your prompt.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

    Joined:
    Nov 19, 2008
    Messages:
    1,475
    Likes Received:
    94
    You can go in your: C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB folder and replace the appropriate prompts.
    Afterwards give IISadmin / Phonesystem a Restart just to be sure. To do this go to Start > Run > services.msc and find the services i mentioned.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. arkitekt

    Joined:
    Jul 6, 2009
    Messages:
    14
    Likes Received:
    0
    Hi LeonidasG,

    I don't seem to have that Prompts folder you mentioned -- is it possible this could be different for some installs? I'm on Windows XP with the program installed on the D: drive --- I found the IVR folder but no Prompts folder inside.

    I'd really like to upload the voice prompt for the extensions as well, this would be a great feature improvement.
     
  5. ec268

    Joined:
    Apr 18, 2009
    Messages:
    22
    Likes Received:
    0
    Please firstly record once by using phone set. You will get the folder then.
     
  6. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

    Joined:
    Nov 19, 2008
    Messages:
    1,475
    Likes Received:
    94

    C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB for Vista / 2008 Users
    C:\DocumentsAndSettings\All Users\3CX\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB

    Or else if you are using something older than V7, check in: C:\Program Files\3CX\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB

    One of these paths must be correct.


    Go in these Folders and Replace the Dafault Prompts with the ones you have.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. arkitekt

    Joined:
    Jul 6, 2009
    Messages:
    14
    Likes Received:
    0
    Thanks! I found them and this information did hold the correct info.
     
Thread Status:
Not open for further replies.