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Urgent audio problem with 3Cxphone

Discussion in '3CX Phone System - General' started by Kamel Dali, Dec 12, 2013.

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  1. Kamel Dali

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    hi,

    Urgent. i installed 3CXphone which i need it for work but i can not hear the person im calng. he can hear me. someone in the forum who can help me .
    thanks
     
  2. way

    way

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    Are you using 3CX phone system to make phone calls or just using the 3CXphone app with a VoIP provider?

    You are mostly likely experiencing firewall issues when the router or your firewall/antivirus is blocking inbound audio.

    If you are using 3CX phone system, open up the management console and navigate to Settings-->Firewall checker and run a check to see if ports are being forwarded correctly.

    If you are using the 3CX app by itself, try adding stun.3cx.com as a STUN server.
     
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