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Users can stop to being recorded despite "record all calls" is selected

Discussion in '3CX Phone System - General' started by jhonku, Sep 7, 2017.

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  1. jhonku

    Mar 25, 2016
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    Hi everyone,
    We found that users can stop to being recorded when press twice Record button from 3cxPhone. Despite admin select to "Record all calls" from an extension, if the user press twice the Record button, the call is recorded partially. This permit that a user could control if he/she want to be recorded.
    In many environments is mandatory to record 100% and could be legal issues if you cannot found complete calls.

    The steps to reproduce this:

    1) Extension has enable "Record all calls"
    2) User make a call
    3) User press Record button during call from 3CX Phone
    4) User press Record button again from 3CX Phone before call finish
    5) User Finish Call
    6) WAV file include audio until 3rd step.

    We tested it on V15.5. Someone could verify this issue at other sites?

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