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- Mar 24, 2009
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hello all,
i am stumped setting up my 3cx phone system. i am a novice to PBX and everything that i know i have learned from setting up the free version of 3cx! i apologize for my ignorance, i've been hitting the wiki pretty hard and previous forum posts don't help out with this particular problem. to give some background information, the phone system installed properly and i can dial from extension to extension without any problems. however, i am having problems getting 3cx to dial regular "outside" phone numbers. my (limited) understanding is to setup a VoIP provider for this service...
-> i am trying to use the voip provider "www.justvoip.com"
(per a wiki article that i read on the 3cx website http://wiki.3cx.com/Home/supported-gateways/skype-to-3cx
(at the bottom of the page)
-> justvoip has this posted on their website:
http://www.justvoip.com/en/sipp.html
it's instruction for how to use justvoip.com with 'any' sip device (3cx right!?!)
-> in 3cx's management console, i have set up a generic VoIP provider with the following settings:
(all pulled from that previous link)
SIP server hostname: sip.justvoip.com
SIP server port: 5060
Outbound proxy hostname: (left blank)
Outbound proxy port: 5060
external number: (my ipkall voip phonenumber. i dont think this is right...)
authentication id: (my justvoip.com username)
authentication password: (my justvoip.com password)
max calls: one
-> i use Ipkall.com to forward calls to my 3cx sip server and this part works just fine! when i call (360)XXX-XXXX my 3cx extension 100 rings. audio goes back and forth no problem. (not sure if this is even important for troubleshooting)
-> i can use justvoip.com to dial 'regular' phone numbers if i use their softphone application instead of 3cx.
i have set up the following dialing rule in 3cx: 9 to use justvoip, strip 9, prepend +1. that means if i dial 9-989-555-5555 that it should hit my dialing rule and turn into +1-989-555-5555 right? that is the format justvoip uses when i dial in their application. i do not know if setting up a rule like this is necessary.
-> finally, the justvoip application detects when 3cx logs into my account and it logs me out automatically (of their app) so i assume user/password info is working correctly?
thanks in advance for the help... did i forget anything? i am really trying to understand how this works, please bear with me!
-noti
i am stumped setting up my 3cx phone system. i am a novice to PBX and everything that i know i have learned from setting up the free version of 3cx! i apologize for my ignorance, i've been hitting the wiki pretty hard and previous forum posts don't help out with this particular problem. to give some background information, the phone system installed properly and i can dial from extension to extension without any problems. however, i am having problems getting 3cx to dial regular "outside" phone numbers. my (limited) understanding is to setup a VoIP provider for this service...
-> i am trying to use the voip provider "www.justvoip.com"
(per a wiki article that i read on the 3cx website http://wiki.3cx.com/Home/supported-gateways/skype-to-3cx
(at the bottom of the page)
-> justvoip has this posted on their website:
http://www.justvoip.com/en/sipp.html
it's instruction for how to use justvoip.com with 'any' sip device (3cx right!?!)
-> in 3cx's management console, i have set up a generic VoIP provider with the following settings:
(all pulled from that previous link)
SIP server hostname: sip.justvoip.com
SIP server port: 5060
Outbound proxy hostname: (left blank)
Outbound proxy port: 5060
external number: (my ipkall voip phonenumber. i dont think this is right...)
authentication id: (my justvoip.com username)
authentication password: (my justvoip.com password)
max calls: one
-> i use Ipkall.com to forward calls to my 3cx sip server and this part works just fine! when i call (360)XXX-XXXX my 3cx extension 100 rings. audio goes back and forth no problem. (not sure if this is even important for troubleshooting)
-> i can use justvoip.com to dial 'regular' phone numbers if i use their softphone application instead of 3cx.
i have set up the following dialing rule in 3cx: 9 to use justvoip, strip 9, prepend +1. that means if i dial 9-989-555-5555 that it should hit my dialing rule and turn into +1-989-555-5555 right? that is the format justvoip uses when i dial in their application. i do not know if setting up a rule like this is necessary.
-> finally, the justvoip application detects when 3cx logs into my account and it logs me out automatically (of their app) so i assume user/password info is working correctly?
thanks in advance for the help... did i forget anything? i am really trying to understand how this works, please bear with me!
-noti