• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Using Solicalls PBXMate for echo and noise suppression

Status
Not open for further replies.

Roshen

Joined
Jan 16, 2009
Messages
35
Reaction score
0
Hi all

For some time callers have been reporting a problem with call quality (particularly an echo heard by the external caller, the internal agent does not hear any echo).
The problem seemed to stem from the headsets, but after trying a number headset in our budget the problem seemed to persist..

anyway, I since have installed Solicall PBXMate software, that seems to fix problem. It sits between 3cx and our voip provider and cleans the audio between the two.

I have attached a pdf on how I set up, perhaps it may be of some help for others with a similar problem.

Cheers,
-Roshen

-EDIT link the the .pdf http://www.solicall.com/wp/3CX-SolicallPBXMate_Solicall.pdf
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,626
Messages
748,898
Members
144,739
Latest member
Ghisl1
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.