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v.7 Upgrade problem

Discussion in '3CX Phone System - General' started by Alexord, Mar 23, 2009.

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  1. Alexord

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    Hello!

    Just upgraded my license from 6 to 7 and got several troubles:

    1. After update to v. 7.1 my PTSN gate (PBX samsung) that had perfectly fractioned previously stopped accept incoming calls while I was still enable to make outcoming calls. I'll post logs with next message.

    ok, I decided to downgrade to 7.0 version. It helped, and firstly it was working good but after activating license and restarting I've got another problem:

    2. Neither digital receptionist nor voice mail is registered. If I try to call this extensions the call ended and after I can see in log "not registered". I restarted all services, tried to add another receptionist, all in vain, it doesn't work.

    Please help me!!!!
     
  2. Alexord

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    Here is an example of unsuccessful incoming call through the gateway

    1:30:42.076 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification: INVITE sip:3200030@192.168.0.200:5060;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.0.199:5060;rport=5060;branch=z9hG4bK-3ddab588-9e551b58-16db33cf Max-Forwards: 70 Contact: <sip:4302139@192.168.0.199:5060> To: <sip:3200030@192.168.0.200:5060;user=phone> From: <sip:4302139@192.168.0.199:5060;user=phone>;tag=c0a800c7-13c4-3ddab587-9e551a56-66494230 Call-ID: e9ed94-c0a800c7-13c4-3ddab587-9e551a54-1010a3e2@192.168.0.199 CSeq: 2 INVITE Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",nonce="414d535bffd5fb9156:9e162a90d2574cb6bead8900c23df043",uri="sip:3200030@192.168.0.200:5060;user=phone",response="50dcfc0e4ddd16a76de1b5d0d3a90d6e",algorithm=MD5 Supported: 100rel, replaces User-Agent: Samsung OfficeServ Content-Length: 0
    01:30:42.076 [CM302002]: Authentication failed due to unidentified source of: SipReq: INVITE 3200030@192.168.0.200:5060 tid=-3ddab588-9e551b58-16db33cf cseq=INVITE contact=4302139@192.168.0.199:5060 / 2 from(wire)
     
  3. William400

    William400 Well-Known Member

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    Hi

    In the PSTN Gateway > Device name > Inbound parameters try to a Source Identification rule as follows;

    Contact Host Part == custom == 192.168.0.199:5060

    Click Add/Update and Apply, then retry.
     
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