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V1.0.22-Server Port (Abandoned)

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sakurai

Joined
Jan 25, 2011
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Dear 3CX Team,

The packet is sent in not the specified server port but sip standard port.

Device Info
-------------------------------------------------------
Phone Model: iPhone
Generation: 4
Firmware Version: 4.2.1
Jailbreak: No
Cydia Installed: No

Issue Info
-------------------------------------------------------
Handset: Phone
Contacts: Exchange
Connection: 3G
Server: External
Use external server:eek:n
ServerPort:15060

Packet captur
UDP 3CX Client IP Address:5060 > 3CX Server IP Address:5060
 
Re: V1.0.22 Server port

Hi
You mean, do you have a PBX listening on 15060 which cannot be reached by 3CXphone set as "Server port 15060"?
I'm asking because we tested such configuration and it worked Ok, we will do again today for double check.
Regards
vali
 
Re: V1.0.22 Server port

Dear vali,

The SIP port of 3CX PBX is set to 15060.

The application is started,Registring is good.
Packet captur
UDP 3CX Client IP Address:5060 > 3CX Server IP Address:15060 <-- Good

Extension is called from iPhone. It calls and it doesn't sound it.
Packet captur
UDP 3CX Client IP Address:5060 > 3CX Server IP Address:5060 <-- No Good

Best regards,

sakurai
 
Re: V1.0.22 Server port

Hi Sakurai
Thanks for your feedback.
Since registration, ringing and answering are OK, but only audio is not OK, it seems there is a problem with audio (RTP) ports.
First thing: do you specified a STUN server? This is the main thing to check in case of external PBX and missing audio.
Regards
vali
 
Re: V1.0.22-Server Port

can you provide the pcap you are using?
 
Re: V1.0.22 Server port

Dear vali,

"stun3.3cx.com" is set to STUN server.

The packet"[CM503001]: Call(21): Incoming call from Ext.*** to <sip:***@3CX PBX:15060>" from iPhone doesn't reach 3CX PBX.
I think that the cause is port number is wrong. .

P.S. I'm sorry in poor English.

Best regards,

sakurai
 
Re: V1.0.22-Server Port (Investigation)

plz send me the PCAP to [email protected] and i have a look at it.

Plz fill this your for me so I can have a better look at it.
You PBX Port is 15060
IP of your Iphone:
IP of your PBX:
IP/Number off called dest:
 
Re: V1.0.22 Server port

sakurai said:
The packet"[CM503001]: Call(21): Incoming call from Ext.*** to <sip:***@3CX PBX:15060>" from iPhone doesn't reach 3CX PBX. I think that the cause is port number is wrong. .
Hi again

If you got this from PBX tracelog, then 3CXPhone definitely has properly reached the PBX, otherwise you won't get this tracelog, it is provided by what PBX receives on its SIP port, ie 15060.

However, as Stefan adviced above, a Wireshark capture - on the PBX machine - of the call will be very useful, if you can provide us.

Regards
vali

P.S Don't worry about your english, it's OK 8)
 
Hi.
I experience a similar problem

3cx pbx port is set 5061

iphone4 ios.4.2
no jailbreak
3cx soft phone 1.0.22
3cx soft phone is set 5060

I have set the correct server port in 3cx phone option (5061)

Registering is ok,iphone can accept incaming call, but if i try to call an internal number or external the application freeze and 3cx pbx doesn't receive any packet.
Only thing I can do is to close the application and restart.
same problem with 1.0.20, I thought it was a bug of this specifi version, but same problem with the 1.0.22 too

Regards
 
Hi
Based on the issue originally reported by sakurai here, we are investigating different configurations, but until now we found it might appear only in the case of external connections (extern PBX) due to router configuration, and for this case we will provide a fix which will be released when it will pass tests.

Therefore, if you have similar issues, please specify here also details about connection type and parameters, such details being very helpful to locate where the problem occurs.
Thanks
vali
 
patroclo said:
Hi.
I experience a similar problem

3cx pbx port is set 5061

iphone4 ios.4.2
no jailbreak
3cx soft phone 1.0.22
3cx soft phone is set 5060

I have set the correct server port in 3cx phone option (5061)

Registering is ok,iphone can accept incaming call, but if i try to call an internal number or external the application freeze and 3cx pbx doesn't receive any packet.
Only thing I can do is to close the application and restart.
same problem with 1.0.20, I thought it was a bug of this specifi version, but same problem with the 1.0.22 too

Regards

internal server ip 192.168.176.200
sip port 5061

iphone ios 4.2.1 , connect via wifi with dhcp
no jailbreak
3cx soft phone 1.0.22
use external server OFF
internal server 192.168.1.200
external server EMPTY
server port 5061
stun server EMPTY
proxy EMPTY

local sip port 5060 (same problem with other port)
first RTP port 4000 (same problem with 7000 and other)
TCP transport OFF
 
Hey,

check the change log,
in the next version your issue will be solved. register worked already but you could not make call other then on 5060.
1.0.23 will solve this
 
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