V1.0.22-Server Port (Abandoned)

Discussion in 'iOS' started by sakurai, Jan 26, 2011.

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  1. sakurai

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    Dear 3CX Team,

    The packet is sent in not the specified server port but sip standard port.

    Device Info
    -------------------------------------------------------
    Phone Model: iPhone
    Generation: 4
    Firmware Version: 4.2.1
    Jailbreak: No
    Cydia Installed: No

    Issue Info
    -------------------------------------------------------
    Handset: Phone
    Contacts: Exchange
    Connection: 3G
    Server: External
    Use external server:eek:n
    ServerPort:15060

    Packet captur
    UDP 3CX Client IP Address:5060 > 3CX Server IP Address:5060
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Re: V1.0.22 Server port

    Hi
    You mean, do you have a PBX listening on 15060 which cannot be reached by 3CXphone set as "Server port 15060"?
    I'm asking because we tested such configuration and it worked Ok, we will do again today for double check.
    Regards
    vali
     
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  3. sakurai

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    Re: V1.0.22 Server port

    Dear vali,

    The SIP port of 3CX PBX is set to 15060.

    The application is started,Registring is good.
    Packet captur
    UDP 3CX Client IP Address:5060 > 3CX Server IP Address:15060 <-- Good

    Extension is called from iPhone. It calls and it doesn't sound it.
    Packet captur
    UDP 3CX Client IP Address:5060 > 3CX Server IP Address:5060 <-- No Good

    Best regards,

    sakurai
     
  4. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Re: V1.0.22 Server port

    Hi Sakurai
    Thanks for your feedback.
    Since registration, ringing and answering are OK, but only audio is not OK, it seems there is a problem with audio (RTP) ports.
    First thing: do you specified a STUN server? This is the main thing to check in case of external PBX and missing audio.
    Regards
    vali
     
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  5. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Re: V1.0.22-Server Port

    can you provide the pcap you are using?
     
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  6. sakurai

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    Re: V1.0.22 Server port

    Dear vali,

    "stun3.3cx.com" is set to STUN server.

    The packet"[CM503001]: Call(21): Incoming call from Ext.*** to <sip:***@3CX PBX:15060>" from iPhone doesn't reach 3CX PBX.
    I think that the cause is port number is wrong. .

    P.S. I'm sorry in poor English.

    Best regards,

    sakurai
     
  7. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Re: V1.0.22-Server Port (Investigation)

    plz send me the PCAP to iphone@3cx.com and i have a look at it.

    Plz fill this your for me so I can have a better look at it.
    You PBX Port is 15060
    IP of your Iphone:
    IP of your PBX:
    IP/Number off called dest:
     
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  8. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Re: V1.0.22 Server port

    Hi again

    If you got this from PBX tracelog, then 3CXPhone definitely has properly reached the PBX, otherwise you won't get this tracelog, it is provided by what PBX receives on its SIP port, ie 15060.

    However, as Stefan adviced above, a Wireshark capture - on the PBX machine - of the call will be very useful, if you can provide us.

    Regards
    vali

    P.S Don't worry about your english, it's OK 8)
     
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  9. patroclo

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    Hi.
    I experience a similar problem

    3cx pbx port is set 5061

    iphone4 ios.4.2
    no jailbreak
    3cx soft phone 1.0.22
    3cx soft phone is set 5060

    I have set the correct server port in 3cx phone option (5061)

    Registering is ok,iphone can accept incaming call, but if i try to call an internal number or external the application freeze and 3cx pbx doesn't receive any packet.
    Only thing I can do is to close the application and restart.
    same problem with 1.0.20, I thought it was a bug of this specifi version, but same problem with the 1.0.22 too

    Regards
     
  10. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi
    Based on the issue originally reported by sakurai here, we are investigating different configurations, but until now we found it might appear only in the case of external connections (extern PBX) due to router configuration, and for this case we will provide a fix which will be released when it will pass tests.

    Therefore, if you have similar issues, please specify here also details about connection type and parameters, such details being very helpful to locate where the problem occurs.
    Thanks
    vali
     
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  11. patroclo

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    internal server ip 192.168.176.200
    sip port 5061

    iphone ios 4.2.1 , connect via wifi with dhcp
    no jailbreak
    3cx soft phone 1.0.22
    use external server OFF
    internal server 192.168.1.200
    external server EMPTY
    server port 5061
    stun server EMPTY
    proxy EMPTY

    local sip port 5060 (same problem with other port)
    first RTP port 4000 (same problem with 7000 and other)
    TCP transport OFF
     
  12. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Hey,

    check the change log,
    in the next version your issue will be solved. register worked already but you could not make call other then on 5060.
    1.0.23 will solve this
     
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