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V1.0.23 iPhone 4 Not Registered from external

Discussion in 'iOS' started by dstewen, Mar 5, 2011.

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  1. dstewen

    Oct 19, 2010
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    Device Info
    Phone Model: [iPhone]
    Generation: [4G]
    Firmware Version: [4.2.1]
    Jailbreak: [NO]
    Cydia Installed: [NO]

    Issue Info
    Handset: [Phone]
    Contacts: [Exchange]
    Connection: [3G]
    Server: [External]

    I recently upgraded to 1.0.23 and now can't connect from external. Not sure what version I had in previously.

    Authentication and extension details are the same as another connection that I use when on the internal wireless but when connecting over 3G it doesn't register. Enabled logging on my Cisco 877 and nothing is logged.

    3G data works fine for other applications. iOS 4.2.1. iPhone 4.

    I haven't had the oportubnity to try connecting from an external wireless. I will be able to in 3 days.
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

    Jun 2, 2009
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    as you may noticed we have changed in the back-end some stuff of the profiles.
    Like you have a toggle for use external server. For 3G u must have this option on and the server field external populated.
    Also new is we have a NAT Helper on. if you like to test this w/o NAT Helper just turn it of.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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