V1.0.23-No sound for incoming SMS when 3CX is ON

Discussion in 'iOS' started by reDDevil77, Jul 3, 2011.

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  1. reDDevil77

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    I noticed that there is no sound or/and vibration alert for incoming SMS (and probably some other cases) when 3CXphone is running in background mode and screen of IPhone is switched off. Also there is no "click" sound when you turn on/off the iPhone's screen. Any solution? Or a bug?

    Phone Model: [iPhone]
    Generation: [4G]
    Firmware Version: [4.2.1]
    Jailbreak: [NO]
    Cydia Installed: [NO]

    Issue Info
    -------------------------------------------------------
    Handset: [Phone]
    Contacts: [Local]
    Connection: [WiFi]
    Server: [External]
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    do you see when the 3cx phone is running a red top bar in your phone?
     
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  3. reDDevil77

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    Yes, there is red top bar on the screen
     
  4. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Yea this will be hopefully be removed with the next version.
    The red bar indicates a recording is active so apple does not closes the app. in fact we dont rec anything is just a trick for the moment we have to use. But it will binds all audio to your application. as you can see if you start he ipod music playback it will be gone.
    next version we hope to have a better solution for this
     
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  5. reDDevil77

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    But will it be still working in a background mode? It is usefull for waiting incoming calls while iPhone's screen is switched off
     
  6. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    yes with the new version it will still work... also with ipod and co running
     
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