v1.0.23 with 3CX v10 - iphone 4 locks up..!

Discussion in 'iOS' started by ATNZ, Aug 17, 2011.

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  1. ATNZ

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    I have downloaded the latest app from the appstore. It installs fine and starts up and registers.

    If I call the extension the iphone app rings but the green button won't answer and the phone/app just keeps ringing until I power off the phone.....!

    If I try and call an extension from the iphone/app it won't call and locks up the phone and I have to power off and back on....

    I have tried deleting and reinstalling multiple times.

    Please help!

    Device Info
    -------------------------------------------------------
    Phone Model: iphone 4 (white)
    Generation: 4
    Firmware Version: 4.3.4 (8K2)
    Jailbreak: No
    Cydia Installed: No (whatever this is...)

    Issue Info
    -------------------------------------------------------
    Handset: Phone
    Contacts: Local and Exchange
    Connection: WiFi and 3G
    Server: Internal - 3CX v10 sp2
     
  2. akarpf

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    Hi,

    I seem to have the same issue.

    Incoming call: Rings, can't pick up.
    Outgoing call: Hangs, have to kill app.

    Device Info
    -------------------------------------------------------
    Phone Model: iphone 4
    Generation: 4
    Firmware Version: 4.3.3
    Jailbreak: No
    Cydia Installed: No
    -------------------------------------------------------

    Issue Info
    -------------------------------------------------------
    Handset: Phone
    Contacts: Local and Exchange
    Connection: WiFi and 3G
    Server: Internal - 3CX v10 sp2
    -------------------------------------------------------

    Thanks

    Achim
     
  3. ATNZ

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    Can someone at 3CX update us on what is happening with fixes for the iphone? One of the reasons we bought the PBX was because it had these great features and yet the y just don't seem to work properly (or in our case at all...). :(
     
  4. willow

    willow Member

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    my iphone 3cx app works perfectly.
     
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  5. ATNZ

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    I am glad to hear that, maybe there is hope for us and the other users who are having problems. It appears that 3CX have overhauled the application with v1.1.0, so there are clearly issues... Do you know when that version will be released?
     
  6. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    That you press green and nothing happens is in 90% the cases an firewall issue.
    We wait for an ACK from the PBX/Provider to tell us that he got the command.
    If we dont get it we will stay 32 SEC in this mode and then kill the call.

    And when there will be an update, have you noticed the change yesterday before your post in the "ChangeLog"?
    Read it... the new version is on the way...
     
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  7. willow

    willow Member

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    Tunnel Feature! sweet. I am super excited now.
     
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  8. ATNZ

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    Yes I saw the updated changelog and that looks great. When will it be released via App Store?

    There is no firewall on our internal network. The same issues happen if I am in the office or out of the office on wifi.

    The Android 1.3.1 beta version the other guys in the office are using seems to work much better.
     
  9. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    you will be much happier when you have the next version for iPhone.
    We are just in the middle of the beta testing. Then apple approving so i ETA 1 Month from now you will have it
     
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  10. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    no, video is not part in the next version
     
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  11. ATNZ

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    Hi,

    Can we get an update on when this will be released? I see there have been 2 releases for Android, but we are still not able to use the iPhone...
     
  12. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi
    We updated our 3CXPhone for iOS5, but we still have to fix two tunnel-related, non-trivial issues (tunnel over 3G and tunnel in background mode). Once we will fix them, we will announce.
    Regards
    vali
     
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  13. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi Simple
    It's a valid point what you said. However, usually mainly I'm not concerned about fixing a bug, but to know what that bug hides behind - and in our case there were some issues. Now tunnel over 3G seems to work Ok. If you're a beta tester, you may try the latest version. If you aren't, send a PM to Stefan - he manages the testing program. Anyway, we expect next week to upload the 3CXPhone on Apple store for approval.
    Regards
    vali
     
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  14. KilroyWasHere

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    So I guess IOS 5 is the reason my 3CX for IPhone no longer works outside the LAN?
     
  15. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    `

    Hi Simple
    We just uploaded today the 1.1.2, therefore we're waiting for approval. From my experience, there is no place for "usually": it happened to be two days, it happened to be two weeks. When will be approved we will announce. Wish us good luck :mrgreen:
    Regards
    vali
     
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  16. ATNZ

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    Phone Model: iphone 4 (white) MC604X
    Generation: 4
    Firmware Version: 5.0 (9a334)
    Jailbreak: No
    Cydia Installed: No (whatever this is...)

    Issue Info
    -------------------------------------------------------
    Handset: Phone
    Contacts: Local and Exchange
    Connection: WiFi and 3G
    Server: Internal - 3CX v10 sp2

    I downloaded v1.1.2..... and thought fantastic...!

    How disappointing this still doesn't work... It "starts" and then immediately disappears. If I double tap the home button I can see it running but it doesn't work.
     
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