v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A405)

Discussion in 'iOS' started by jr3151006, Nov 21, 2011.

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  1. jr3151006

    jr3151006 New Member

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    Hi,

    I updated right now our Sales Man´s iPhone to v1.1.4 and tried to dial to another extensions, it not complete the dial and show 'on hook' again. He also is unable to receive call - he are connected through WIFI.

    Can some one help me on how to debug that??

    * using Cisco Phones (SPA 502G or 504G) or Android phones or Windows softphone we are able to dial fine to any number inclunding other extensions as the '109' (running on my Samsung Galaxy S GT-i9000B).


    * iPhone 3GS (iOS v5.0.1 - 9A405)
    * Jailbreak: NO
    * Cydia Installed: NO
    * Connection: WiFi
    * Server: Internal
     
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  2. jr3151006

    jr3151006 New Member

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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    Just for information, our 3CX server is running v10 spk4.
     
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  3. jr3151006

    jr3151006 New Member

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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    Another information is that the iPhone do not ring if other extension try dial to it, but it rings when receive external call (received by our gateway).

    * Make no sense...
     
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  4. jr3151006

    jr3151006 New Member

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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    I´m trying to dial to external number (like my mobile number) and then my mobile ring 1 time only and the call is hanged...
     
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  5. Vali_3CX

    Vali_3CX Well-Known Member
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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    Hi
    "488 Not Acceptable Here; warning: No suitable codec for remote offer"
    You mentioned a gateway... I remember I read a post somewhere here somebody mentioned it had a similar issue and he found that its gateway doesn't support GSM codec - so, in 3cxphone, try to disable GSM codec and on top move the aLaw or uLaw.
     
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  6. StefanW

    StefanW Head of Customer Support and Training
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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    and in addition, user agent not matched is nothing to worry about, this only states that the PBX has not "profile" for this phone to override phone capabilities or not. Due to it is our product we dont need them. So dont worry
     
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  7. jr3151006

    jr3151006 New Member

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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    Ok Stefan,

    tks for the explanation.
     
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  8. jr3151006

    jr3151006 New Member

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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    Hi Vali,

    I´ll try to check the option that you adviced.
     
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  9. StefanW

    StefanW Head of Customer Support and Training
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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    @beck, sorry even been german but my dutch is not as good ;-) what you say?
     
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  10. complex1

    complex1 Active Member

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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    Hi Stefan,

    Sorry, but beck1123 is a spammer.
    What he is posting is crap.

    Regards.
     
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  11. StefanW

    StefanW Head of Customer Support and Training
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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    thx for letting me know, removed the post
     
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  12. jr3151006

    jr3151006 New Member

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    Re: v1.1.4 - Impossible dial on iPhone 3GS (iOS v5.0.1 - 9A4

    After set the GSM codec as '0' and reduce its priority, now I´m able to dial from iPhone.

    * only when inside our network - but it´s another problem that I already create a new post in this forum.

    tks
     
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