v1.1.5-Phone/iPod touch won't ring on physical device w/BT

Discussion in 'iOS' started by fhiadmin, Jun 19, 2013.

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  1. fhiadmin

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    Device Info
    -------------------------------------------------------
    Phone Model: iPhone and iPod touch
    Generation: 5, touch 5th as well
    Firmware Version: 6.1.3 on both
    Jailbreak: NO
    Cydia Installed: NO

    Issue Info
    -------------------------------------------------------
    Handset: BT
    Contacts: Local
    Connection: WiFi
    Server: Internal


    We have iPod touches that we are in testing to use as SIP phones in a retail environment. We've done some testing and we are please with the performance of 3CX's app. The issue we have is that the iPod touches as well as iPhones don't ring if there is an incoming call and you're connected to a bluetooth headset. It will only ring on the bluetooth headset and not on the device itself. The iPhone phone app does ring on both the bluetooth headset as well as on the device itself, I'm looking for the same functionality for the 3CX so that our end users don't have to always have an earbud in their ear all day to know when their SIP phone is ringing. If you disconnect the bluetooth from the iPod touch, the issue is that the call is on speakerphone because there isn't a builtin earpiece and not having that privacy could very well be an issue especially with customers in close vicinity of end users.
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Re: v1.1.5-Phone/iPod touch won't ring on physical device w/

    cant be done from an application point of view (the dialer of iOS it self is not an referendum here),

    the 3cxphone 12 will virbate the phone it self while playing the ringtone to the bt device.
     
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  3. fhiadmin

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    Re: v1.1.5-Phone/iPod touch won't ring on physical device w/

    Is there a way to have it play the ring tone to both the device and the Bluetooth headset?
     
  4. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Re: v1.1.5-Phone/iPod touch won't ring on physical device w/

    no
     
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