v1.1.5 - Tunnel not present [Solved]

Discussion in 'iOS' started by convas, Apr 30, 2012.

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  1. convas

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    Device Info
    -------------------------------------------------------
    Phone Model: iPod
    Generation: Touch3G
    Firmware Version: 5.0.1]
    Jailbreak: NO
    Cydia Installed: NO

    Issue Info
    -------------------------------------------------------
    Handset: Phone
    Contacts: Local
    Connection: WiFi
    Server: External

    Hi,
    Getting "Tunnel not present" displayed on 3CX but tunnel is listed as active in the 3CX tunnel app and can make and receive calls fine.
    Seems to happen after I resume the iPod from sleep.
     
  2. leejor

    leejor Well-Known Member

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    Re: v1.1.5 - Tunnel not present

    It sounds as if it is being disconnected during "sleep" and needs to re-establish the tunnel connection, which it doesn't appear to, automatically.
     
  3. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Re: v1.1.5 - Tunnel not present

    that sounds right. with the version 1.0.0 for the tunnel we have tested apples liking of such an application and granting us to use it with background options. now we know this is okey, we will update the software soon. If you have an ipod3 then you will have no multitasking so once you put the app in the BG then it will be stopped...
     
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