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v10 - DTMF lag time?**DISCUSSION

Discussion in '3CX Phone System - General' started by jr3151006, Apr 29, 2011.

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  1. jr3151006

    jr3151006 New Member

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    My users reclaims about the lag time to digit phones numbers...


    There is a way to send 'dial tone' to the user when they press '7' (it´s the number to use 'Skype for SIP' VoIP provider) and also wait more seconds for complete digits???

    tks,

    Renato P
     
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  2. archie

    archie Well-Known Member
    3CX Support

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    Re: v10 - DTMF lag time???

    3CX SIP server do not have any 'lag time' and do not collect DTMF. It receives user's input as a part of INVITE message. Whole number, not digit-by-digit. So, please be more precise describing your problem.

    As far as I can guess from given description -- these timeouts are set too short in your phones.
     
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  3. leejor

    leejor Well-Known Member

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    Re: v10 - DTMF lag time???

    This is configured in the phone. What make/model are you using? This would have been happening previous to 3CX version 10.
     
  4. jr3151006

    jr3151006 New Member

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    Hi guys,

    I agree that 'the lag' can be at phone side, I´m using Cisco SPa502G. I will try to search options for fix...

    tks,

    Renato P
     
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  5. jr3151006

    jr3151006 New Member

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    I will try check my phones:
    http://www.bhatt.id.au/blog/fix-sipura-voip-ata-adapter-interdigit-dialing-delay/


    http://IP_SPA/admin/advanced
    Menu Voice/Regional
    Control Timer Values (sec)


    tks,

    Renato P
     
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