v10 spk1 - Call Statistics - 'AGENT' column without name

Discussion in '3CX Phone System - General' started by jr3151006, Jul 4, 2011.

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  1. jr3151006

    jr3151006 New Member

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    Hi,

    I´m trying to generate a report for the last month usages, but the 'AGENT' column appears only with the extension number instead show extension and user name. We have 13 extensions, everyone uses Cisco SPA502g phones (provisionned), but in that report the user name appears only for 4 extensions!

    >>> Why???
    >>> Is there a way to customize that field to always show the user name?

    * take a look the attachment.

    tks,

    Renato P
     

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