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v10 Voicemail Issues

Discussion in '3CX Phone System - General' started by tworhythms, Jan 24, 2012.

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  1. tworhythms

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    I'm having an issue whereby voicemails are not always being saved. Callers have said that they've left messages and sometimes I get them and other times I don't. My setup is as follows:

    3CX v10
    VMWare ESXi (2 GB, 1 virtual proc.)
    Server 2008 R2 x64
    Abyss Web Server

    Everything else is working great! I just can't pinpoint this problem. Below is a copy of the IVR log which shows errors. I just can't figure out what they mean.

    Phone numbers have been xx'd out for privacy...

    Any help would be TRULY appreciated...

    2012/01/23 >>
    21:55:48.109|2628|.\3CXIvrService.cpp(893):IvrService, main(), Starting service, revision 9.0.22116.0
    21:55:48.125|2716|.\ConfigLoader.cpp(100):IvrService, ConfigLoader::Load(), C:\Program Files (x86)\3CX PhoneSystem\Bin\..\Data\Ivr\Cfg\3CXIvr.cfg
    21:55:48.156|2716|.\IVR_Api.cpp(687):IvrDll, Ivr_SetLog(), External log has been set for IVR dll
    21:55:48.156|2716|.\IVR_Api.cpp(311):IvrDll, IVRApi::Init(), Initializing, revision 9.0.20944.0
    21:55:48.234|2716|.\IVR_Api.cpp(172):IvrDll, IVRApi::LoadConfiguration(), Using config file 'C:\Program Files (x86)\3CX PhoneSystem\Bin\..\Data\Ivr\Cfg\3CXIvr.cfg'
    21:55:48.281|2716|.\IVR_Api.cpp(206):IvrDll, IVRApi::LoadConfiguration(), Default vxml document: 'http://localhost:5000/ivr/ivr_start.aspx'
    21:55:48.515|2728|(0):Error! Module '3CX.com.OSBinet'. Error ID 303.
    21:55:48.546|2716|.\3CXIvrService.cpp(728):IvrService, MainServiceProc::Run(), Service started
    21:55:48.546|2748|.\SLAgent.cpp(290):IvrService, SLAgent::Run(), Reconnected to 127.0.0.1:5482 SL server
    21:56:09.457|2748|.\PbxMedia\IVREngine.cpp(1597):IvrService, IVREngine::RegisterLines(), Registering of lines...127.0.0.1:5060127.0.0.1:5060999[803,804,802,805][][EndCall,IVRForward,MakeCall,PlayFile,RecordFile]
    21:56:09.457|2748|.\PbxMedia\IVREngine.cpp(1613):IvrService, IVREngine::RegisterLines(), Registering SpeciaMenu:999
    21:56:09.489|2748|.\PbxMedia\IVREngine.cpp(1654):IvrService, IVREngine::RegisterLines(), Registering IVR:803
    21:56:09.489|2748|.\PbxMedia\IVREngine.cpp(1654):IvrService, IVREngine::RegisterLines(), Registering IVR:804
    21:56:09.489|2748|.\PbxMedia\IVREngine.cpp(1654):IvrService, IVREngine::RegisterLines(), Registering IVR:802
    21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1654):IvrService, IVREngine::RegisterLines(), Registering IVR:805
    21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering EndCall helper
    21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering IVRForward helper
    21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering MakeCall helper
    21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering PlayFile helper
    21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering RecordFile helper
    21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1723):IvrService, IVREngine::RegisterLines(), Registering of lines done.
    22:01:20.848|3960|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(qaq3qkezzcbgqn1i4kntmbw0))/root.vxml
    22:01:20.980|3960|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(qaq3qkezzcbgqn1i4kntmbw0))/root.vxml
    22:01:31.396|3960|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(qaq3qkezzcbgqn1i4kntmbw0))/Transfer.vxml
    22:01:31.401|3960|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(qaq3qkezzcbgqn1i4kntmbw0))/root.vxml
    22:01:32.517|3960|.\api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_xxxxxxxxxx_To_802_Menu_802_#0/0' session transferring to sip:101@127.0.0.1:5060;user=vmail. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    22:01:32.690|4056|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(42mgeqwhtn2hmterksnvmuty))/root.vxml
    22:01:32.710|4056|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(42mgeqwhtn2hmterksnvmuty))/RecVmail.vxml
    22:01:32.715|4056|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(42mgeqwhtn2hmterksnvmuty))/root.vxml
    22:01:32.769|4056|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(42mgeqwhtn2hmterksnvmuty))/root.vxml
    22:01:57.332|4056|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(42mgeqwhtn2hmterksnvmuty))/root.vxml
    22:22:02.331|4696|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(f1q04hrsncvbext1455r4qpv))/root.vxml
    22:22:02.354|4696|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(f1q04hrsncvbext1455r4qpv))/root.vxml
    22:22:14.074|4696|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(f1q04hrsncvbext1455r4qpv))/Transfer.vxml
    22:22:14.079|4696|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(f1q04hrsncvbext1455r4qpv))/root.vxml
    22:22:14.782|4696|.\api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_xxxxxxxxxx_To_802_Menu_802_#0/2' session transferring to sip:101@127.0.0.1:5060;user=vmail. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    22:22:14.933|5028|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(n45xivcsssccelsycwdlznog))/root.vxml
    22:22:14.941|5028|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(n45xivcsssccelsycwdlznog))/RecVmail.vxml
    22:22:14.946|5028|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(n45xivcsssccelsycwdlznog))/root.vxml
    22:22:14.968|5028|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(n45xivcsssccelsycwdlznog))/root.vxml
    22:22:25.463|5028|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(n45xivcsssccelsycwdlznog))/root.vxml
     
  2. danhriscanu

    danhriscanu New Member

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    Hi,

    As I understand correctly, you cannot find the recordings of some voicemails and caller complain that they leave voicemail?
    Can you please put your PBX in verbose mode and generate Support info and upload it here? There is not enough information in logs that you posted.
     
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  3. tworhythms

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    Yes, that's correct. I will put the system in verbose mode. Hopefully, I can replicate the problem in a short amount of time and post the results. For whatever reason, I can't seem to make this error happen myself. I can leave messages after messages and things work fine (internally and externally).

    Thank you.
     
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