Hi, I am using v11 and have a Ring group setup to ring all phones, with no answer going to a Call group that automatically plays a all representatives are busy and then plays our music on hold generic audio file. Now, when we take a call, put the call on hold, the exact same music on hold file plays at an appropriate volume without skipping. Now when we place a call in a parking slot, which we prefer to do using BLF to pick up from any extension, the volume of the hold music is louder and scratchy. Does anyone have any ideas? I have 2 music on hold files, that I want to be played randomly.