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V11 SP1 installation error

Discussion in '3CX Phone System - General' started by oakley, Oct 5, 2012.

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  1. oakley

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    I have used the console to download and install SP1 for V11 build says 27011.711. My current version is V11.026364.600. When the download complete I get an error and the system rolls back. :cry:
     
  2. mixig

    mixig Active Member

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    Hi,

    What error did you get? Which OS? 32/64 bit?
     
  3. HenkdeVree

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    Sorry I did not notice this thread.. I posted the same problem in "Version 11 Service Pack 1 fails to install"

    Apparently I am not the only one, not to be alone gives me a better feeling ;)
     
  4. craigreilly

    craigreilly Well-Known Member

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    recommend to backup, uninstall 3cx.
    reboot. install 3cx with spa
    use the backup when prompted during install.
     
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  5. HenkdeVree

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    Why we did not perform a backup/restore:

    1) 3CX specify when a backup/restore procedure is needed. In this case 3CX did not.

    2) It is rather primitive if one has to go through a backup/restore cycle just for a patch. Perhaps you noticed the problems other users had with restoring in some cases.

    3) Patching version 10, 5 times as I remember well, did not give any problem at all.

    4) We are maintaining 3CX installations for some of our clients so you will have to multiply the 15 minutes by a number of clients.

    However I came to the same conclusion as you did. Since some users had problems after installing the patch and since our current installations are running very smooth I guess we are going to skip this patch.

    Thank you ;)
     
  6. oakley

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    The error is just a message box saying
    The update procedure failed. For more information check the log. Press OK to restore your system

    In the 3cxupdater.log there is this
    System.IO.IOException: The process cannot access the file 'C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll' because it is being used by another process.
    at PhoneSystemUpdater.ProgressUpdater.UpdateFile(ZipInputStream& s, String filePath, String rollBackFile)

    Windows 2008 x32 sp2
     
  7. oakley

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    I got over the issue by uninstalling and then re-installing using the backup I took before the uninstall. After this I was able to apply both SP1 and then SP2 without any issue. :D
     
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