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V12.0.41311 - Presence, Contacts, History

Discussion in 'Android' started by hwong, Jul 21, 2015.

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  1. hwong

    Joined:
    Jul 17, 2015
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    Device Info
    -------------------------------------------------------
    Phone Model: Samsung Galaxy S6 Edge on VZW
    Firmware Version: 5.0.2

    Issue Info
    -------------------------------------------------------
    Handset: [Phone]
    Contacts: [Local|Exchange]
    Connection: [WiFi|3G]

    We are having an issue with 3CXPhone v12.5.35 when connecting to our server outside the firewall (SonicWall). The app registers and says "On Hook" as well as "Disconnected". Calls can be made to and from the app, however it cannot retrieve any presence info, call history, and only local phone contacts.

    My understanding is that opening ports 5000-5001 to the 3CX server should fix this issue but we still seem to have the problem. Are there any other possibilities as to why the app won't pull this info? Everything works great on the LAN.
     
  2. IliasL_3CX

    3CX Support

    Joined:
    Jun 2, 2014
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    Hi there,

    How did you provision the 3CX Phone client via the welcome email or manually ? With regards to sonicwall you can take a look at the following example: http://www.3cx.com/blog/voip-howto/sonicwall-firewall-configuration/

    Regards
     
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