One of the big reasons I went with 3cx was the Myphone desktop application which from what I understand was replaced by the normal 3cx softphone in V12. There are a couple of things off the surface that seem to be missing. Voicemail and caller management are poor I cant delete voicemails from the softphone and if I play on the desktop it get a prompt to save the .wav file. I also feel that the interface is not good compared to the myphone app. Are you going to at least make the v12 phone as functional as the myphone app?