V12 Service Pack 1 Failure

Discussion in '3CX Phone System - General' started by nickjhunt, Sep 21, 2013.

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  1. nickjhunt

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    Tried installing Service pack 1 for V12 and had a failure
    2013/09/21 19:34:50.778|Inf(03)| An error occurred while writing the following file:programs\Bin\3CXEventLog.dll
    2013/09/21 19:34:50.782|Exc(03)| System.IO.IOException: The process cannot access the file 'C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll' because it is being used by another process.
    at PhoneSystemUpdater.ProgressUpdater.UpdateFile(ZipInputStream& s, String filePath, String rollBackFile)
    at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
    2013/09/21 19:34:50.782|Inf(03)| An error occurred while restoring the files
    2013/09/21 19:34:50.782|Exc(03)| System.IO.IOException: The process cannot access the file 'C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll' because it is being used by another process.
    at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
    2013/09/21 19:35:52.247|Inf(03)| Start rolling back the files

    Fortunately it appears to have rolled back successfully.
    Any ideas?????
     
  2. nb

    nb Support Team
    Staff Member 3CX Support

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    EventLog.dll is loaded by windows event logs so events can be parsed and read from 3CX Phone System.

    Either you have some "dirty remnants" of an old installation on your computer or something still has a valid lock on othe dll. To me this looks like an old version of the dll (version 11).

    Use tools like unlocker to see what process is using the DLL. then stop the prcoess (if you can) and perform the update.

    You can also try and stop windows event log service, and run file locker again. See if that is the problem.
    Restart machine and then perform the update.
     
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