V14.5 call recordings when hotdesking

Discussion in '3CX Phone System - General' started by millsey, Jan 4, 2017.

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  1. millsey

    millsey New Member

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    Hi All,

    We haev deployed hot Desking using Yealink phones. The Call recordings go into the hot desk user's extension folder as usual but the file name has the extension's "name" rather than the hot desk user's name.

    Example

    John logs onto Mark's phone. The call recordings go into John's folder but with the name [Mark-5433-234-2342-]

    Is there anything which can be done to change this please?

    Thanks
    Millsey
     
  2. GiannosC_3CX

    GiannosC_3CX Guest

    Dear Millsey,

    According this link http://www.3cx.com/docs/yealink-hot-desking/ each extension participating in Hot Desking, must be provisioned using the “Yealink XXX HotDesk” template. After provisioning the first user, all subsequent users must be provisioned using a fake MAC address in the “MAC Address” field. This can be any 12 digit numeric string, for example: 012345678901. Please let us know if it works.
     
  3. millsey

    millsey New Member

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    Hi

    I did this but the call recording still shows the extension of the provisioned phone not the logged in extension. The only solution for me was to create fake extensions with generic names (e.g Sales 001 to Sales 027), provision the phones and remove the MAC addresses from the users' extensions. That way the phone name goes in the call recording which is less confusing that other user's names. But we are using a lot of extension numbers that way - 3 digits is not going to be enough.

    Millsey
     
  4. GiannosC_3CX

    GiannosC_3CX Guest

    Dear Millsey,

    Did you tick the option Record all calls on all extensions that using hotdesk?
     
  5. millsey

    millsey New Member

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    The "dummy" extension is turned OFF for call recordings and the USER extension is turned ON.

    Thanks
    Millsey
     
  6. GiannosC_3CX

    GiannosC_3CX Guest

    Dear millsey,

    Please turn on the option on dummy extension and let us know if it works.
     
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