v14 - App dont ring on external Calls

Discussion in 'iOS' started by fuuussiiidiel, Nov 17, 2015.

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  1. fuuussiiidiel

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    Device Info
    -------------------------------------------------------
    Phone Model: iPhone / iPad
    Generation: 6 / Air
    Firmware Version: 9.1
    Jailbreak: NO
    Cydia Installed: NO

    Issue Info
    -------------------------------------------------------
    Handset: Phone
    Contacts: Exchange
    Connection: WIFI / 3G
    Server: INTERNAL

    Hello,

    I've installed the 3XC for myself at home in the free Edition at the moment.

    After setting everything up, with two Unify Openstage 40T(SIP Firmware), two CTI Clients based on Windows 10 and two iPhone 6 with the App installed and a seperate Extension , I configured my Telecom based SIP Trunk.

    Every thing works fine, when I make Internal calls. But while I configured my Incoming Rule to accept a call and forward it to my iPhone Extension, it doesnt work? Does I have to configure some settings for it? If I forward the call to the Openstages it works fine.

    I'm really confused :shock:

    Best regards,
    fuuussiiidiel
     
  2. IliasL_3CX

    3CX Support

    Joined:
    Jun 2, 2014
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    Hi there,

    How was the iphones provisioned ? via the welcome email ? Furthermore was the app open on the iphone when the call was made ? If not were push notifications configured for these extensions.

    Kind Regards
     
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