v14 Divert call to voicemail while in a queue

Discussion in 'Ideas' started by one9, Jan 25, 2017.

  1. one9

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    I would like the ability to disable the option queue agents have to divert a queue call to voicemail while logged into a queue. I have several customers that do not like this option. They won't the agents answering the calls not sending to VM. Thank you.