Hello,
While testing 3CX Phone System v14 found out that 3CX decided to remove Web Reports module. Unfortunately it was the only way for users to access recordings. In our case it's used by different staff like Sales Supervisors and QA department.
Now recordings can only be downloaded through Management console. But we can't limit access to Recordings only and obviously we don't want non-technical guys to have access to the system configuration/ext passwords etc. More over there is no any search possibilities, how should users find a required call among thousands of calls? It's obvious that recordings made not for telephony administrators but for management staff and lack of interface for this looks completely oddly.
Really can't understand why 3CX adds new nice features like scheduled reports and recordings qoutas but ultimately removes an essential call center feature. Does anybody have ideas of workarounds?
Alex
While testing 3CX Phone System v14 found out that 3CX decided to remove Web Reports module. Unfortunately it was the only way for users to access recordings. In our case it's used by different staff like Sales Supervisors and QA department.
Now recordings can only be downloaded through Management console. But we can't limit access to Recordings only and obviously we don't want non-technical guys to have access to the system configuration/ext passwords etc. More over there is no any search possibilities, how should users find a required call among thousands of calls? It's obvious that recordings made not for telephony administrators but for management staff and lack of interface for this looks completely oddly.
Really can't understand why 3CX adds new nice features like scheduled reports and recordings qoutas but ultimately removes an essential call center feature. Does anybody have ideas of workarounds?
Alex
Phone System 