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- Jan 11, 2016
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We have a site running V14 SP3 49169.513 with around 180 Yealink T23G phones, recently a small number of phones briefly lose registration and then re-register. This has only started happening since 2 recent changes:
1. The server was moved offsite.
2. All the HP switches were changed out for Cisco ones.
This is the activity log from one of the more severely affected phones:
20-Oct-2016 11:24:55.575 [CM504001]: Endpoint Extn:1944: new contact is registered. Contact(s): [sip:[email protected]:5060 / 1944]
20-Oct-2016 11:24:18.653 [CM504002]: Endpoint Extn:1944: a contact is unregistered. Contact(s): []
20-Oct-2016 11:14:50.062 [CM504001]: Endpoint Extn:1944: new contact is registered. Contact(s): [sip:[email protected]:5060 / 1944]
20-Oct-2016 11:13:48.205 [CM504002]: Endpoint Extn:1944: a contact is unregistered. Contact(s): []
20-Oct-2016 10:33:10.074 [CM504001]: Endpoint Extn:1944: new contact is registered. Contact(s): [sip:[email protected]:5060 / 1944]
20-Oct-2016 10:32:46.049 [CM504002]: Endpoint Extn:1944: a contact is unregistered. Contact(s): []
20-Oct-2016 09:25:57.452 [CM504001]: Endpoint Extn:1944: new contact is registered. Contact(s): [sip:[email protected]:5060 / 1944]
20-Oct-2016 09:25:13.057 [CM504002]: Endpoint Extn:1944: a contact is unregistered. Contact(s): []
20-Oct-2016 09:21:24.474 [CM504001]: Endpoint Extn:1944: new contact is registered. Contact(s): [sip:[email protected]:5060 / 1944]
20-Oct-2016 09:20:42.831 [CM504002]: Endpoint Extn:1944: a contact is unregistered. Contact(s): []
It only seems to affect a small number of the phones, around 10% although as seen above it affects some phones so badly the user has given up using it!
Any idea's which of the 2 changes are likely to have caused this issue?
1. The server was moved offsite.
2. All the HP switches were changed out for Cisco ones.
This is the activity log from one of the more severely affected phones:
20-Oct-2016 11:24:55.575 [CM504001]: Endpoint Extn:1944: new contact is registered. Contact(s): [sip:[email protected]:5060 / 1944]
20-Oct-2016 11:24:18.653 [CM504002]: Endpoint Extn:1944: a contact is unregistered. Contact(s): []
20-Oct-2016 11:14:50.062 [CM504001]: Endpoint Extn:1944: new contact is registered. Contact(s): [sip:[email protected]:5060 / 1944]
20-Oct-2016 11:13:48.205 [CM504002]: Endpoint Extn:1944: a contact is unregistered. Contact(s): []
20-Oct-2016 10:33:10.074 [CM504001]: Endpoint Extn:1944: new contact is registered. Contact(s): [sip:[email protected]:5060 / 1944]
20-Oct-2016 10:32:46.049 [CM504002]: Endpoint Extn:1944: a contact is unregistered. Contact(s): []
20-Oct-2016 09:25:57.452 [CM504001]: Endpoint Extn:1944: new contact is registered. Contact(s): [sip:[email protected]:5060 / 1944]
20-Oct-2016 09:25:13.057 [CM504002]: Endpoint Extn:1944: a contact is unregistered. Contact(s): []
20-Oct-2016 09:21:24.474 [CM504001]: Endpoint Extn:1944: new contact is registered. Contact(s): [sip:[email protected]:5060 / 1944]
20-Oct-2016 09:20:42.831 [CM504002]: Endpoint Extn:1944: a contact is unregistered. Contact(s): []
It only seems to affect a small number of the phones, around 10% although as seen above it affects some phones so badly the user has given up using it!
Any idea's which of the 2 changes are likely to have caused this issue?