V14SP2 - Report Generation

Discussion in '3CX Phone System - General' started by Futureweb, Jan 21, 2016.

Thread Status:
Not open for further replies.
  1. Futureweb

    Futureweb New Member

    Joined:
    Jun 29, 2015
    Messages:
    162
    Likes Received:
    10
    Hello,

    trying to generate Reports for Extension Range 4000-6000 ... but 3CX always fails with this Error: 'Extension range' should contains only digits and '*' sign, divided by coma or coma separated ranges (0010-0030)
    Well - that's a Range ... why it's not working?

    Thx
    Andreas Schnederle-Wagner
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,255
    Likes Received:
    63
    Could you put a screenshot with the report settings?
     
  3. RussRiopelle

    Joined:
    Feb 4, 2014
    Messages:
    38
    Likes Received:
    0
    Do you have extensions that start with 4XXX, 5XXX and 6XXX?
    When I try to run a report from 2000-7000 I get the same message because I do not have any extensions that start with 3XXX.
    Once I change to a range where I actually have extensions then it works fine.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Futureweb

    Futureweb New Member

    Joined:
    Jun 29, 2015
    Messages:
    162
    Likes Received:
    10
    Hi,

    we got EXT within 4000 and 5000 Range. It seems this Error occurs when I try to select larger Ranges than 1000 - could this be possible? (Error within Range-Check Regex? ;-)
    4000-4999 is working
    4005-5005 is working too
    4005-5006 is NOT working ...
    4006-5006 is working again ...

    Andreas
     

    Attached Files:

  5. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,255
    Likes Received:
    63
    I brought this to the attention of the Testing Department and it is on the to-do list.

    For now, as a workaround, you can comma-separate ranges of 1000 extensions so instead of requesting a range for e.g. 1000-5000 you could input it as 1000-2000,2001-3000,3001-4000,4001-5000.
     
  6. Futureweb

    Futureweb New Member

    Joined:
    Jun 29, 2015
    Messages:
    162
    Likes Received:
    10
    alright - guess this "workaround" is sufficient until it's fixed ... :)

    Thx
    Andreas
     
Thread Status:
Not open for further replies.