Solved V14SP3 - Ring Group + Mobile Number EXT

Discussion in '3CX Phone System - General' started by Futureweb, Mar 13, 2017.

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  1. Futureweb

    Futureweb New Member

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    Hello,
    maybe someone can help me on this ... we got the following configuration for an old Door-Opener:
    Door Opener is calling 4002 (Ring Group) which contains a few "normal" Extenstions (SIP Phones) but also 2 Extensions which are only used with Mobile Phones (unregistered; Forwarding Rules --> "Send call to my Mobile Number")
    Unfortunately the Mobile Phones get never called when 4002 Ring Group is dialed ... ?
    Any ideas on this?
    Thank you, bye from sunny Austria
    Andreas Schnederle-Wagner
     
    #1 Futureweb, Mar 13, 2017
    Last edited: Mar 13, 2017
  2. YiannisH_3CX

    YiannisH_3CX Support Team
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    Hello @Futureweb

    Is there an outbound in place that matches the mobile number of the phone? Also is your extensions that are forwarding the call set to available?
    Try enabling the ring my mobile simultaneously which is under the extensions forwarding rules and try again. This will register the extension and you will be able to use the forwarding rules to divert the call to different locations as well
     
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  3. leejor

    leejor Well-Known Member

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    Calls to ring group members don't normally obey the members forwarding rules. The "Ring my Mobile" suggestion should work for you.
     
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  4. YiannisH_3CX

    YiannisH_3CX Support Team
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    I missed the ring group part. Thank you Leejor. Yes forwarding rules do not apply when an extension is in a ring group so enable the ring my mobile option and make sure your extension is available
     
  5. Futureweb

    Futureweb New Member

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  6. YiannisH_3CX

    YiannisH_3CX Support Team
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    Glad to hear this worked for you :)
     
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