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V15.0.23 - Recording digital reception messages via handset fails

Discussion in 'Android' started by Brett Merrick, Mar 13, 2017.

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  1. Brett Merrick

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    Device Info
    -------------------------------------------------------
    Phone Model: [Samsung Galaxy S6]
    Firmware Version: [Android 6.0.1 Build G920IDVU3EPGG]

    Issue Info
    -------------------------------------------------------
    Handset: [Android Phone]
    Contacts: [Local|Google]
    Connection: [WiFi|3G]
    Server: [Internal|External]

    When recording a prompt for the digital receptionist, if an extension connected via the android softphone is selected the softphone behaves as follows:

    If the softphone app is in the foreground, the phone never rings and the call shows up as "Missed call from RecordFile" in the logs.

    If the softphone app is in the background, the phone rings and when Answer is pressed the call is dropped immediately and the call shows up as "Missed call from RecordFile" in the logs.​

    All other tested inbound and outbound calling to the softphone appears to be working as expected.
     
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