- Joined
- Apr 6, 2017
- Messages
- 286
- Reaction score
- 16
Hi all,
When I am on another call (normal phone call), it's still possible for the 3CX to ring, and if I answer it, I end up talking to both people at the same time (but they can't hear each other). What's the solution to this?
See attached image screenshot from phone - you can see up the top there are two phone icons, one is the normal phonecall I was on and the second is 3CX and this screen just popped up right over the top of my call.
If I'm on another call, 3CX needs to send any new calls to voicemail or whatever it is set to for the particular extension, not try to override my existing phonecall.
Device Info
-------------------------------------------------------
Phone Model: [HTC U Ultra] (also happened on my previous HTC One M9)
Firmware Version: [Android 7.0 1.62.710.2]
Issue Info
-------------------------------------------------------
Handset: [Phone]
Contacts: [Local]
Connection: [WiFi|3G]
Server: [Internal|External]
When I am on another call (normal phone call), it's still possible for the 3CX to ring, and if I answer it, I end up talking to both people at the same time (but they can't hear each other). What's the solution to this?
See attached image screenshot from phone - you can see up the top there are two phone icons, one is the normal phonecall I was on and the second is 3CX and this screen just popped up right over the top of my call.
If I'm on another call, 3CX needs to send any new calls to voicemail or whatever it is set to for the particular extension, not try to override my existing phonecall.
Device Info
-------------------------------------------------------
Phone Model: [HTC U Ultra] (also happened on my previous HTC One M9)
Firmware Version: [Android 7.0 1.62.710.2]
Issue Info
-------------------------------------------------------
Handset: [Phone]
Contacts: [Local]
Connection: [WiFi|3G]
Server: [Internal|External]