v15 - 2 seconds of silence at the beginning of a call

Discussion in '3CX Phone System - General' started by Pascal Walter, Sep 4, 2017.

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  1. Pascal Walter

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    Hi there,

    I'am using the 3CX v15.5.5 Phone System. My Problem is, that on every call (in- and outbound) there is an average 2 seconds silence at the beginning of each call. So I only hear "*silence* Hello (...)" from the other side but not the Name or Company... After this 2 seconds everything is working smoothe. It's happening on every device, I tested it with different SNOMs (710, D315), an Gigaset N510 IP DECT Base and even the IOS-App has the problem. So I think the problem is somewhere else (Network?). Can someone point me in the right direction?

    Regards
     
  2. craigreilly

    craigreilly Well-Known Member

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    firewall test passes ok?

    on premise or hosted PBX?
     
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  3. IoannisM_3CX

    IoannisM_3CX Support Team
    Staff Member 3CX Support

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    Hello @Pascal Walter,

    Please do inform me, what is your configuration?

    Thank you
     
  4. daneke

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    Same issue.
    Debian on a PC with 8GB ram and SSD drive.

    It works but we just have to wait.
     
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