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V15.5.170 - Account not saving

Discussion in 'Android' started by Justin Scott, Jan 8, 2018.

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  1. Justin Scott

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    2. Fill out the informations below, copy them if you can to our post:

    Device Info
    -------------------------------------------------------
    Phone Model: HTC 10
    Firmware Version: Android 7.0, software number 2.42.710.21

    Issue Info
    -------------------------------------------------------
    Handset: [Phone]
    Contacts: N/A
    Connection: N/A
    Server: External

    When I install account details by downloading and opening attachment to welcome email, it will install, but then if I close the app completely, when I go back into it the account details aren't present and I have to do it all over again.
     
  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Can you do the following for me?

    -Go to More > Settings > Advanced Settings > Enable Verbose Logging.
    -Kill the app.
    -Provision the app using the attachment. Once this is done, go to More > Settings > Advanced Settings > Send Report and send us a report?
    -Also once you've done the above, kill the app, re-open it and repeat the Send Report part.

    So we should receive 2 reports from you with useful data to troubleshoot what's happening.
     
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  3. Justin Scott

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  4. LeonidasG

    LeonidasG Support Team
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    We've received your reports, we'll look into them and get back to you.
     
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  5. LeonidasG

    LeonidasG Support Team
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    I can see that user settings cannot be saved because you've denied access to the 3CX application to use your phone's storage to save settings. You can fix this by going to your Android Phone's Settings > Apps > 3CX > Permissions and enabling permissions to the storage.
     
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  6. Justin Scott

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    See screenshot attached - this is not the case. And I haven't changed any settings to change this after the latest update, before which the app was working fine.
     

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  7. Justin Scott

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    And just to be certain, I've tried with a second configuration file for a completely different account on a completely different server and I'm getting the same thing.

    But I just uninstalled the app completely, then reinstalled it, and it has now saved an installed configuration file after close / restart.
     
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