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V15.5 SP2 BUG: HOL Out of office IVR Disappeared

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ygonzales

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Just was testing a new version, and mentioned that if you go to:

1) Sip Trunk
2) Edit
3) Out of office hours action

HOL Out of office IVR

Disappeared from selection
 
in previews version, you could select in in a menu.
now after update there is an extension selection, but no HOL in a list

So you have to:

1) create a new digital receptions
2) Upload or select the same voice message
3) apply to SIP trunk out of office hours
 
Hello @ygonzales

So you have to:

1) create a new digital receptions
2) Upload or select the same voice message
3) apply to SIP trunk out of office hours

This is the correct procedure to use a digital receptionist for out of office scenarios. The HOL ivr is automatically selected by the system based on the holidays configured in the system.
As far as i remember HOL ivr was not selectable as an option at least for the last 3 versions
 
HOL was selectebale until last version and disappeared without any announcement
We created a new digital receptions with the same configuration.
 
Hello @ygonzales

This is the correct procedure to use a digital receptionist for out of office scenarios. The HOL ivr is automatically selected by the system based on the holidays configured in the system.
As far as i remember HOL ivr was not selectable as an option at least for the last 3 versions
It does not work in SP2.
Have you tested this Yiannis?
 
As far as i remember HOL ivr was not selectable as an option at least for the last 3 versions
Apologies for the above statement, as you could route to HOL in SP1. I had in mind V14 which this was not possible. This has now been removed for security reasons but for more details you will need to open a ticket to our support department as i cannot disclose any more info in the forum.
You will need to create a new IVR with the same settings and route the calls for Out of office hours there.
 
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