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v15 iPhone - Avoid Push on Ring Groups

Discussion in 'iOS' started by ayachem, Jul 25, 2016.

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  1. ayachem

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    Hello,

    We have recently upgraded to v15 and the iPhone push seems to be finally working for us. However, it works a little too well and I am looking for advice on how to customize it to fit our workflow.

    We want the user's DESK phone to ring for ring groups and queues, but we don't want their iphones to ring for ring groups or queues. We only want transferred or internal direct calls to ring their iphones.

    So do we create a separate extension just for their iphones and then assign those as mobiles that are not in the ring groups? Do we use forwarding rules? Are there parameter settings we could activate? I didn't see such an option in the status profiles.


    Device Info
    -------------------------------------------------------
    Phone Model:iPhone
    Generation: 6
    Firmware Version: 9.3.2
    Jailbreak: NO
    Cydia Installed: NO

    Issue Info
    -------------------------------------------------------
    Handset: Phone
    Contacts: Local
    Connection: WiFi|3G (both)
    Server: Internal

    Any help is appreciated.

    Thank you,

    Michelle
     
  2. leejor

    leejor Well-Known Member

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    There would have to be an option to allow, or dis-allow non-direct calls (ring group calls), to also ring the mobile (Feature suggestion?). In the meantime, to separate inside/outside/ring group calls, you may have to rely on call forward rules, as they can be configured, based not only on where the call originated, but they also ignore ring group calls. As you noted, the iPhone would have to be a different extension number. You could modify the number to be displayed, for that extension, so that called parties see a number associated with the person "main" extension number.
     
  3. ayachem

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    Yes, we are trying out using a separate extension per iPhone with forwarding from the main account. Thank you.
     
  4. roadwings

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    On a related note... I get 'Pages' pushed to my iOS device. This seems excessive.
     
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