Solved V15 Push not working

Discussion in 'Android' started by joshd23, Mar 10, 2017.

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  1. joshd23

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    Hello,
    I have v15 with the latest updates and setup a Google API account per the 3cx settings. The welcome message was sent to the phones after push was setup. The firewall has been verified, and passes the 3CX firewall checker. When looking in the 3CXdialer logs there isn't any reference to PUSH for my extension. Another extension has iOS and for that extension it shows that push is disabled. Update PUSH client for Extn.112: Disabled.

    How do you enable push in v15?
    What would cause my extension to not even attempt to PUSH?

    The android phone is a Google Pixel and the iOS phone is a 6plus.
    Thank you!
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @joshd23

    Please navigate to your extension and edit it. Then navigate to Phone provisioning Tab and select 3CX client from the drop down list.
    Scroll down and make sure that Push is enabled for that extension. If it is disabled then enable it and send a new welcome email
     
  3. joshd23

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    Wow, I've been to that page 10 times and never saw the drop down to select the 3CX client. That was it, problem solved. Thank you for the reply.
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad the issue is resolved :)
     
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