lifeline said:
sjp_crs said:
Hard to justify $1200 for a small business on the strength of 'you get what you pay for'...especially when you have the alternate for free
As someone who has supported a bunch customers with 3CX and the Sangoma Product I can tell you it doesn't mesh well with 3CX. The issue is the Sangoma NetBoarder software isn't very good. If you can make it "work" it won't be very well and as such you get what you pay for as in you get a PRI connection that is unreliable.
How can a small business even afford a PRI anyway? In Canada they are $700/month + hardly the phone line of small businesses who can't afford a good adapter.
It's not really a case of 'can't afford', more of 'can this work, and if so how, because I have it and it didn't cost me anything'.
The NBE reasoning makes more sense, I haven't been overly impressed with it so far. The existing system uses a T1 PRI to an ancient NEC PBX with proprietary phones etc. Since they changed phone/internet providers, I suspect that T1 is now actually a SIP service being converted back anyway. They also have a number of dedicated lines for fax, fire and security alarms which don't use the PBX at all, and the plan is to leave those as they are (not broke, don't fix
)
I'm hoping that I can do away with the existing convertor and just go with SIP all the way, but their provider hasn't gotten back to us yet. In the meantime, it would be nice for testing to just pull the existing PRI connection from the existing PBX, plug it into the new one and if we have issues, simply plug back into the existing PBX. If I change over to SIP, then my fallback is much more problematic. I could run the SIP in parallel through another provider, but then they are paying for both services, and contract terms come into play.
I guess I need to push the telco and see what the options are there. If they can flip me to SIP fairly easily, and flip me back if things go horribly wrong, the issue becomes moot.