V15 upgrade - Call costs

Discussion in '3CX Phone System - General' started by daktur, Feb 19, 2017.

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  1. daktur

    daktur New Member

    Oct 15, 2015
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    I have checked after restoring my v14 backup on v15 installation and looks like call costs were not imported.
    When I try to import them manually it does not accept multiple costs with same name like in v14.

    Anyone aware of it? Is this a real issue?

  2. GiannosC_3CX

    GiannosC_3CX Guest

    Hi daktur,

    We replicated several times this issue (restore from V14 to V15) and the call cost values are imported normally.
    In V15 you can add a call cost with the same name but not the same prefix. You can only have one prefix with one cost.
  3. Nkosana

    Jan 24, 2017
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    Hi Giannos,

    That is not the case, it refuses to add call cost with the same name.

    In my case I had to use numbering to differentiate to keep the same name.

    However I'm stil struggling to get the correct call cost even after I had setup my call rates correct.

    Do we need to delete all the default call rates first ?

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