v15 Upgrade testing

Discussion in '3CX Phone System - General' started by ayachem, Jul 21, 2016.

Thread Status:
Not open for further replies.
  1. ayachem

    Joined:
    Oct 1, 2009
    Messages:
    19
    Likes Received:
    2
    I have setup a new server and installed v15 for testing. I want to import the settings from our current v12.5 backup.

    I have tried a couple different time now, but I keep getting an error when running the import with the PbxConfigTool.exe

    Here is the error:

    _____ _______ __
    |__ // ____/ |/ /
    /_ </ / | /
    ___/ / /___ / |
    /____/\____//_/|_|

    Welcome to 3CX PBX Configuration Tool
    Help https://www.3cx.com

    Press ESC to go back. Useful to change or edit some options.


    Do you want to create a new install of 3CX Phone System or you have a 3CX Backup
    you wish to restore?
    (1) Create new install of 3CX Phone System
    (2) Restore an existing backup configuration
    Enter option: 2


    Enter the full path including backup file name where you have your backup stored
    and press ENTER:
    Backup path: C:\3CX\Backups\Backup-v12.5.zip


    Using license from backup: XXXX-XXXX-XXXX-XXXX (removed)


    Setup error:
    System.AggregateException: One or more errors occurred. ---> PostInstall.Externa
    lIpReceivingException: Response status code does not indicate success: 403 (Forb
    idden). ---> System.Net.Http.HttpRequestException: Response status code does not
    indicate success: 403 (Forbidden).
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNot
    ification(Task task)
    at PostInstall.ErpService.<StartExternalIpRequestInternal>d__17.MoveNext()
    --- End of inner exception stack trace ---
    at PostInstall.ErpService.<StartExternalIpRequestInternal>d__17.MoveNext()
    --- End of inner exception stack trace ---
    at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotifica
    tion)
    at PbxConfigTool.IpSelectRequest.GetMessage(SetupSettings settings)
    at PbxConfigTool.OptionsRequest`1.RequestData(IConsoleWrapper console, SetupS
    ettings settings)
    at PbxConfigTool.MenuTree.GetInstallationSettings(MenuNode rootMenuNode, Setu
    pSettings setupSettings)
    at PbxConfigTool.Program.Main(String[] args)
    ---> (Inner Exception #0) PostInstall.ExternalIpReceivingException: Response sta
    tus code does not indicate success: 403 (Forbidden). ---> System.Net.Http.HttpRe
    questException: Response status code does not indicate success: 403 (Forbidden).

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNot
    ification(Task task)
    at PostInstall.ErpService.<StartExternalIpRequestInternal>d__17.MoveNext()
    --- End of inner exception stack trace ---
    at PostInstall.ErpService.<StartExternalIpRequestInternal>d__17.MoveNext()<--
    -

    I have tried running as administrator, running as a known user, and moving the backup file into the PBXWizard folder. No change.

    Any suggestions?

    Thank you,

    Michelle
     
  2. CentrexJ

    CentrexJ Member

    Joined:
    May 5, 2009
    Messages:
    421
    Likes Received:
    65
    Is windows on your machine up to date with all updates, most importantly .NET updates?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. ayachem

    Joined:
    Oct 1, 2009
    Messages:
    19
    Likes Received:
    2
    Hello,

    You were right! This was a fresh install of a server VM and the time zone was wrong, which was preventing some of our windows updates from being able to download.

    Once I got it up to date, the install and config restore proceeded without error.

    Thank you!
     
  4. MichaelB

    MichaelB Member
    3CX Support

    Joined:
    Aug 25, 2009
    Messages:
    401
    Likes Received:
    3
    Its important than machine/server need to always be updated...
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.