V5 Bug with forwardings?

Discussion in '3CX Phone System - General' started by scu, Feb 2, 2008.

Thread Status:
Not open for further replies.
  1. scu

    scu

    Joined:
    Jan 26, 2008
    Messages:
    19
    Likes Received:
    0
    My setup:
    3cx Ver 5 build 3790 installed in windows 2003 Server Enterprise Edition
    Grandstream GXW-4104 Analog Voip Gateway
    Linksys SPA-921 Voip Phones
    2 PSTN lines
    All Extensions are registered

    Outside calls and Incoming calls are all working well from etiher of the two pstn lines attached to our gateway. Outbound rules are routed correctly. EXCEPT for these:

    Problem 1: FORWARDING PROBLEMS from DR and EXTENSION MANAGEMENT - calls to our numbers are automatically answered by the DR. When caller selects a department or an extension, route works. But in the option to forward calls to an external number if the extension status is " NO ANSWER" / "PHONE BUSY" it says "TRANSFER FAILED" then the call gets forwarded to DR again even if I didn't select DR as the choice.

    Problem 2: (this can be a hardware compatibility but) When a call is received by the EXTENSION, and we call transfer (attended) it to another extension(internal) , the extension rings and we can hear each other (transferee and person who is transferring) but transferee/extension where call was forwarded doesn't have an option to accept the call. BLIND TRANSFER WORKS THOUGH.

    Any ideas?
     
  2. Ricambi America

    Joined:
    Nov 10, 2007
    Messages:
    61
    Likes Received:
    0
    Problem 1 is a document bug. Supposedly they're working on it.

    One workaround is to create your 'general mailbox' as a registered extension using the VOIP Client -- and actually place it on the server. (We have 2003, same setup as you). Tell the 3CX to forward all calls to VM for 500. Once it's a registered extension, the transfers will work.

    We've also had erratic success with adding the DR into the outbound rule, so that it knows how to actually dial the general mailbox.

    It sucks... but hopefully a real patch will be issued soon.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.