Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

V7 call recording not working

Discussion in '3CX Phone System - General' started by cjelsa, Feb 18, 2009.

Thread Status:
Not open for further replies.
  1. cjelsa

    Joined:
    Nov 13, 2008
    Messages:
    6
    Likes Received:
    0
    Dear All,

    I just upgraded to v7 form v6 backupped and restored all data and everything seems to work, except for the call recording. All extensions have the 'record all calls' checked but no calls are being recorded and stored on C:\Program Files\3CX PhoneSystem\Data\Recordings\ . Are the calls stored in a new location or are there any other checkboxes that need to be checked?

    Thanks in advance!

    Chris
     
  2. alexmallia

    alexmallia New Member
    3CX Support

    Joined:
    Aug 4, 2008
    Messages:
    130
    Likes Received:
    0
    Please go to the 3CX configuration and under the settings -> Activate License, the license is show and correctly activated and not in freeware mode.

    regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cjelsa

    Joined:
    Nov 13, 2008
    Messages:
    6
    Likes Received:
    0
    That absolutely seems to be it. It does record the calls now, but this time in a directory structure:

    Folder named extension for all outgoing (dialled) calls
    Folder named VoIP line for all incoming calls

    Is there a way to modify this, or to have 3cx not store it in aa folder structure, it makes backing up a lot tougher.

    Thanks.

    Chris
     
Thread Status:
Not open for further replies.