- Joined
- Nov 15, 2008
- Messages
- 20
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- 0
Hi,
I tried to install the v7 over my v6.1.
I did as planned: backed up content from 6.1, then deinstalled, then installed v7 from scratch.
Issue, is, every time I try to register my key (Small Business Edition) for the v7, it tells me that my key is accepted and that is has to restart... the problem is, if I restart the server, my key is lost (I'm back to the "FREE" version).
That happens even if I don't restart the server, but also as soon as i leave the registration tab in my web browser (if I just click on any other page - like viewing extension statuses - and then go back to registration tab: back to FREE version).
I've tried everything: entering key before restoring v6.1 backup, after restore, or without restarting server, with restarting computer... I bought this v6 license 3 weeks ago (with a 1 year upgrade insurance that I now don't need because i'm in the one-month window :evil: ), is there anything I should do to make my key work with v7? Like write to my 3CX reseller to get a new key, or to 3CX directly to redeem an update right?
Again, all this is very strange, because I always get the message that my registration is accepted...just before it disappears!
I tried to install the v7 over my v6.1.
I did as planned: backed up content from 6.1, then deinstalled, then installed v7 from scratch.
Issue, is, every time I try to register my key (Small Business Edition) for the v7, it tells me that my key is accepted and that is has to restart... the problem is, if I restart the server, my key is lost (I'm back to the "FREE" version).
That happens even if I don't restart the server, but also as soon as i leave the registration tab in my web browser (if I just click on any other page - like viewing extension statuses - and then go back to registration tab: back to FREE version).
I've tried everything: entering key before restoring v6.1 backup, after restore, or without restarting server, with restarting computer... I bought this v6 license 3 weeks ago (with a 1 year upgrade insurance that I now don't need because i'm in the one-month window :evil: ), is there anything I should do to make my key work with v7? Like write to my 3CX reseller to get a new key, or to 3CX directly to redeem an update right?
Again, all this is very strange, because I always get the message that my registration is accepted...just before it disappears!