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Various Android Issues

Discussion in 'Android' started by andrewmbioquell, Feb 6, 2018.

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  1. andrewmbioquell

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    Phone: Samsung Galaxy A3 2016
    Android version: 7.0
    Running latest 3cx client.

    Seems that there are a few of bugs that are persistently an issue on this device.
    • The client causes the phone to stay unlocked and screen on with the keypad ready to dial a number.
    • The client often bypasses the lock screen entirely doing the above.
    • The phone will continue to ring after the call has been picked up on another device i.e the PC client or on a Yealink T42S.
    Anyone else seen these issues?
     
  2. Marios Neophytou

    Marios Neophytou Support Team

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    Hello,

    Can you explain your scenario? Do you receive a call and the phone stays unlocked when you hang up?

    Is this relate to your first problem? If it does not bypasses the lock screen how you will answer an incoming call?


    Do you have SIP Forked ID enable or disable? Go to your PBX > settings > Parameters and search for SIP_FORKED_ID_BUSY and make sure that the value is 1

    Thank you
     
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  3. andrewmbioquell

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  4. Marios Neophytou

    Marios Neophytou Support Team

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    Hello,

    - The only way that the phone would stay open is when you do not use any security Screen Lock. If you are using Pattern or PIN then you can only answer or decline the incoming call and the phone should lock imminently after.
    - Regarding last issue with Forked ID I cannot see any problem. Are you behind SBC or do you have WebClinet open?

    Thank you
     
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  5. andrewmbioquell

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  6. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Which version of the 3CX client are you running?
    A lock screen fix was added to the latest version .240 which is fully released on the app store.

    If you have a pattern/pin etc, it'l lock the screen after a call.
    If you have only unsecure swipe configured, it won't lock the screen. This is expected.
     
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