video calling. Amazon Chime ?

Discussion in '3CX Phone System - General' started by DeanMgn, Mar 26, 2018.

  1. DeanMgn

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    I'm looking for a 1 to 1 video call solution to connect with my customers. Ideally one that works directly from a softphone that we can connect to 3cx and that the general public can readily access.

    Deploying & provisioning the 3cx softphone to all my customers isnt realistic.

    3cx webmeetings seemed the logical place to start but there appears to be ongoing compatibility issues with WebRTC being compatible directly with browsers on IOS/Andriod (https://bloggeek.me/webrtc-ios-support/) not to mention the added complexity required of users to manage meeting rooms etc.

    Most popular solutions seem to revert to running their own apps (Skype, Line, Viber, FB Messenger, Apple Facetime, etc). Often these are proprietary protocols or appear to be locked down implementations of WebRTC. Issues:
    1) Effectively this means running a whole other set of services on top of our phone system which is doable but not ideal.
    2) Many just dont play with Windows Desktop which is a must for staff (Facetime)
    3) The messenger services that go with them present a problem for audit trails, AV security threats not to mention firewall issues (Skype, FBM).

    All I want to do is enable phone calls with video. 3cx is a great PBX so I'd ideally keep it to manage legacy voice but visual engagement is the future and I'm struggling.

    I'm open to using a different softphone client if necessary. A modest fee for interconnection with one of the big brand apps would be preferred because means less resistance from customers to installing specialised apps and provides them support.

    Suggestions here would be welcome.

    In particular I'd be interested if anyone has tried integrating with Amazon Chime ? Apparently Chime runs on WebRTC using VP8 for video (https://www.chriskranky.com/amazon-chime-webrtc/). Moreover they allow SIP calls to join in (https://aws.amazon.com/about-aws/wh...s-sip-based-in-room-video-conference-systems/). Since 3cx allows direct SIP to SIP calls and uses VP8 for video then that would suggest the 3cx client could communicate directly to Chime users and negotiate a video conversation. Am I being very naive to think this is just a matter of sorting out an address and handshake arrangement ?